Need to invest in your people to make them more efficient, present, or engaged? We specialise in courses focusing on human-to-human relationships and emotional intelligence, resilience skills, leadership skills, and customer experience, amongst others. Our courses build better teams and better people.
The main differentiator in any organisation is how you treat your customers. You can compete with price or product, but customer experience is what keeps them coming back.
And we know it's more expensive to get more clients than to keep the ones you have.
The training will teach your staff to delight the customer. To see them as human beings with needs that need to be carefully listened to, assessed and served.
We teach people in business to recognise the humanity in the person they interact with first, before offering feedback, pitching sales, or requesting a task.
And happy customers means improved results.
That's why it works.
We offer training courses designed for your business, which we customise to meet your specific needs
Dr Marcia Reynolds says that “the most powerful catalyst for inspiring creative breakthroughs and translating those breakthroughs into sustainable innovations is to connect with other people first, before trying to solve a problem.”
Learn how to cultivate relationships effectively at work aso that businessecan thrive, innovate, problem solve and deliver quality results.
Using Transactional Analysis, we explore how you can be more build healthy, collaborative relationships.
A person with high emotional intelligence can manage their own impulses, communicate with others effectively, manage change well, solve problems, and build rapport in tense situations. They also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.
Learn skills needed to navigate the business terrain with stronger resolve and a mindset of growth and expansion.
To be a leader, you need to meet the people you lead where they are at if you are to have a high-performing team.
We explore the three circles of leadership – leader, manager and a coach. A leader must manage, and a manager must coach, and a coach must lead.
Using the five drivers of Transactional Analysis, we will explore how you can be a better leader and manager, and more especially, how you can coach individuals in your team to be more productive, efficient and have a positive mindset.
The training provided engaging and relatable methods that are relevant to, and have easy application within, our organisation. Through self-reflection and acknowledgement of the style and character of our own management, we were guided through an adaptable approach to invest in the construction and development of empathetic, supportive relationships.
By integrating the techniques we will be able to foster a more motivated and introspective team that can easily address and overcome challenges.
We have all sat down for a training session before, expecting to hear more of the same rhetoric on how to be a better coach. Clive managed to change that for me. He is insightful and engaged openly on the topic. His manner of communicating succeeded in getting my entire team involved. I look forward to seeing the development and growth in my team, as well as their respective teams in the future!
Our training session with Clive was insightful and informative. His presentation style is engaging and the material is fascinating. My team and I learned so much about ourselves, how we relate to others and we gained valuable skills necessary for functioning effectively as a team, but also knowledge we can apply to life in general. A real eye opener. Highly recommended!