WHY THE TRAINING WORKS
The main differentiator in any organisation is how you treat your customers. You can compete with price or product, but customer experience is what keeps them coming back.
And we know it's more expensive to get more clients than to keep the ones you have.
The training will teach your staff to delight the customer. To see them as human beings with needs that need to be carefully listened to, assessed and served.
We teach people in business to recognise the humanity in the person they interact with first, before offering feedback, pitching sales, or requesting a task.
And happy customers means improved results.
That's why it works.
Training to Transform
We offer training courses designed for your business, which we customise to meet your specific needs
Cultivating Relationships
To differentiate your business, every person needs to truly connect themselves to the customer experience.
Creating a customer-obsessed culture needs a guided path and ReadyPeople's Cultivating Relationships course gives all your teams a way to get there.
Managing People with Emotional Intelligence
Being in the business world isn't easy. You're expected to leave your emotions at the door, get on with the job, and do it is quickly as possible.
In this course we help people learn the skills needed to navigate the business terrain with stronger resolve and a mindset of growth and expansion.
Developing People (for leaders and managers)
When you recognise the importance of everyone in your business as a driver for success, getting managers to unearth each individuals potential is an essential skill.
ReadyPeople's course gives them the skills they need to give your business momentum and invest in your greatest asset - your people.