ReadyPeople is a boutique consultancy offering training, coaching, and strategic consulting to businesses and individuals around the world. Our expertise lies in customer experience and employee experience.
Many of our clients come to us to address their customer experience concerns and to see how we can train their employees to deal with cutomers more effectively to acquire new business and retain current customers.
Many companies don't realise that customer experience is based on the foundation of employee experience. Your culture can eat your customer experience initiatives for breakfast (to butcher a Peter Drucker quote).
Using tried and tested methodologies, we design and deliver people-centred solutions that drive business results.
So how do we drive employee experience and customer experience strategies?
Our training and coaching focuses on empathy, human connection, mutual respect and real customer care.
We draw team of trainers and coaches are skilled in multiple disciplines and are able to address leadership, training and coaching needs from a variety of perspectives.
Founder: Clive Vanderwagen
Executive Consultant: Business Training
Need to invest in your people to make them more efficient, present, or engaged?
We specialise in courses focusing on human-to-human connection, empathy, emotional intelligence, resilience skills, leadership skills, customer experience, and change management, amongst others.
The courses build better teams and better people.
Coaching focuses on setting, tracking, and achieving your personal improvement goals withing the context of your role in a business.
These goals improve overall staff motivation, increase productivity, improve communication skills, and result in achieving goals that ultimately fuel better business relationships, engagement and overall business success.
We offer consulting in the following business areas:
Our consulting focuses on human-to-human interactions, and developing coherent strategies to execute within the people in your organisation.
We train and coach people to work with their internal and external customers effectively, and to build results-driven relationships and decision-making capabilities within the organisation.
We can help you if:
We draw on top consultants and executive coaches to roll-out training, coaching or consulting solutions where needed, to ensure all aspects of your pain points are taken care of.
We have all sat down for a training session before, expecting to hear more of the same rhetoric on how to be better. Clive managed to change that for me.
He is insightful and engaged openly on the topic. His manner of communicating succeeded in getting my entire team involved.
I look forward to seeing the development and growth in my team, as well as their respective teams in the future!
Our training session with Clive was insightful and informative. His presentation style is engaging and the material is fascinating.
My team and I learned so much about ourselves, how we relate to others and we gained valuable skills necessary for functioning effectively as a team, but also knowledge we can apply to life in general.
A real eye opener. Highly recommended!
Thank you so much for the training session. I certainly felt the session was insightful and the team can’t stop talking about how this will help them engage better with their teams and introspect more on their own emotional responses and behaviour.
Thank you for having us and I really appreciate the work you do.
I cannot explain step by step how Clive helped me, but over the course of the sessions, he opened my mind to new ways of thinking and new ways of looking at my own unique situation.
Our journey is not yet over, but Clive, thank you, the impact that you have had on me is immeasurable and I look forward to carrying on with this journey of self discovery and improvement under your guidance.
The coaching experience was profound, and life-changing. Clive has a rare gift to interpret people and situations with uncanny accuracy.
He delivers his insights delicately and always made me feel positive about the upheaval taking place in my mind.
He gave me guidance and a set of tools to deal with certain issues and he set me on a path to self-improvement
Clive’s continued guidance and support has enabled me to recognise and acknowledge my true value and potential, thereby enabling me to redirect my knowledge, skill set and experience to appropriately adapt, grow, prosper and contribute, both personally and professionally.
Why not give us a call, and we'll talk you through what's on this website, with loads of personality of course.