My first job was in a call centre. I cried every day on the way to work. You were screamed at by your managers for not making targets and were only given a chair to sit on if you made a sale. It was cold calling hell.
But I learnt...
✅ that customers don’t like speaking to a robot throwing a sales pitch at them.
✅ about the power of connecting with your customer and team, rather than focusing purely on the job at hand.
✅ what makes a work environment toxic.
Since then I've worked in a number of different industries and roles, and even sat on the Exco of a blue chip company. But what I learnt in that call centre is the foundation for what I do.
Business Relationship Training Specialist
Need to invest in your people to make them more efficient, present, or engaged? I specialise in courses focusing on human-to-human connection, empathy, emotional intelligence, resilience skills, leadership skills, customer experience, and change management, amongst others. The courses build better teams and better people.
Reached a ceiling or feeling stuck? Development coaching can be life-changing for individuals, employees and leaders. By spending time focusing on key areas in your personal or working life, coaching can help you navigate the world with resilience and tenacity. Coaching can give you the boost to be your best.
I have been published in many magazines and websites, and can create content for your training manuals, digital platforms, and corporate communications.
I train and coach individuals, leaders and teams to build strong relationships with customers and internal stakeholders. I train and coach robotic or task-focused employees to care for and delight customers. I change the "smell" of an organisation to one where people enjoy coming to work and where prospects – who said no initially – proactively come back when their needs change.
How I do it
I'm trained in Transactional Analysis and am a member of the South African Transactional Analysis Association. I complement this powerful operating system of human interaction with my unique set of skills:
✅ A broad experience (having worked in Sales, HR, Customer Services and more), which allows me to work with anyone in an organisation.
✅ I teach and coach people to develop their innate emotional intelligence and respond more consciously.
✅ I entertain. Training should be fun, not hours of your life you'll never get back.
I can help you if:
We have all sat down for a training session before, expecting to hear more of the same rhetoric on how to be better. Clive managed to change that for me.
He is insightful and engaged openly on the topic. His manner of communicating succeeded in getting my entire team involved.
I look forward to seeing the development and growth in my team, as well as their respective teams in the future!
Our training session with Clive was insightful and informative. His presentation style is engaging and the material is fascinating.
My team and I learned so much about ourselves, how we relate to others and we gained valuable skills necessary for functioning effectively as a team, but also knowledge we can apply to life in general.
A real eye opener. Highly recommended!
We had the pleasure of working with Clive on a Future Leader programme. Not only did he draw on his extensive experience to bring context and meaning to the work, but provided practical tools and enabled the group to develop a narrative around how they show up in the workplace. This proved vital for the group as a base for engagement and further reflection.
Clive’s energy and sense of humour was adored by all as he created memorable, impactful learning in the virtual classroom.
I cannot explain step by step how Clive helped me, but over the course of 3 sessions, he opened my mind to new ways of thinking and new ways of looking at my own unique situation.
Our journey is not yet over, but Clive, thank you, the impact that you have had on me is immeasurable and I look forward to carrying on with this journey of self discovery and improvement under your guidance.
The coaching experience was profound, and life-changing. Clive has a rare gift to interpret people and situations with uncanny accuracy.
He delivers his insights delicately and always made me feel positive about the upheaval taking place in my mind.
He gave me guidance and a set of tools to deal with certain issues and he set me on a path to self-improvement
Clive’s continued guidance and support has enabled me to recognise and acknowledge my true value and potential, thereby enabling me to redirect my knowledge, skill set and experience to appropriately adapt, grow, prosper and contribute, both personally and professionally.
Why not give me a call, and I'll talk you through what's on this website, with loads of personality of course.