If Your Team’s Checked Out, So Are Your Customers Walk into any customer-facing environment – a retail store, a call centre, a restaurant...

There were 58 leaders in front of me. All with folded arms. I had my PowerPoint presentation fired up behind me, ready to go. Clicker in...

Learning to connect is the key to futureproofing your business When I work with teams, we often spend the first part of our session...

Want better customer experience? It starts with your employee experience. The daily experience of your employees and the quality of...

Companies often refer to their employees as 'family.' While this feels like it's fostering a sense of community and belonging, it's...